AI hallucinations are making entitled customers even worse
“Sometimes people will tell me they have a shellfish allergy, and I’ll come back, and they won’t ask me any questions,” says Madison, who asked that her last name be withheld to protect her identity. “And they’ll order a fish dish that comes with a broth that is made of shellfish.”When she tells them a dish contains an allergen, she’s had guests push back, saying ChatGPT disagrees. “They just want to talk to ChatGPT,” Madison explains.
- ▪“Sometimes people will tell me they have a shellfish allergy, and I’ll come back, and they won’t ask me any questions,” says Madison, who asked that her last name be withheld to protect her identity.
- ▪“And they’ll order a fish dish that comes with a broth that is made of shellfish.”When she tells them a dish contains an allergen, she’s had guests push back, saying ChatGPT disagrees.
- ▪“They just want to talk to ChatGPT,” Madison explains.
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Record
| Original publisher | The Verge |
| Canonical URL | https://www.theverge.com/report/1002963/ai-hallucinations-customer-service-jobs-agents |
| Publication time | 2026-10-02T08:00:00-04:00 |
| Retrieval time | 2026-10-02T12:05:56.439Z |
| Last seen | 2026-10-02T12:05:56.439Z |
| Headline source | Publisher (no WeSearch rewrite) |
| Excerpt source | publisher body |
| Excerpt method | First ~120 words (~800 chars) of extracted publisher body, fair-use limited. |
| Summary | WeSearch · cerebras-chat (WeSearch summarizer) |
| Summary source text | contentText |
| Citation coverage | Summary is a WeSearch-generated derivative; primary citation is the original publisher URL. |
| Cluster | NxKHJh5kHTWs · 1 stories |
| Cluster logic | Grouped by semantic title/content similarity across sources within a rolling window. Same-publisher template collisions are excluded from coverage comparison. |
| Ranking reason | Story pages are not engagement-ranked. Hub feeds use recency, with optional source-diversified chronological ordering (cap consecutive stories per source). No personalized ranking. |
| Publisher visit | Yes — open original |
| Substitutes article? | No — link-out required for full text |
Rights status (four layers)
WeSearch handling by dimension
| Indexing | May the item be indexed (stored, ranked, made findable)? | Allowed |
| Snippet | May a short excerpt of the publisher's text be shown? | Allowed |
| AI summary | May WeSearch generate its own short summary of the article? | Limited |
| Retrieval / RAG | May the content be exposed for third-party retrieval-augmented generation? | Not asserted |
| Model training | May the content be used to train AI models? | Not asserted |
| Commercial reuse | May the content be reused commercially? | Not permitted |
Basis: Derived from the published RSS/Atom feed. Contact: [email protected]. Reviewed: 2026-07-24.
Opening excerpt (first ~120 words) tap to expand
ReportCloseReportPosts from this topic will be added to your daily email digest and your homepage feed.FollowFollowSee All ReportAICloseAIPosts from this topic will be added to your daily email digest and your homepage feed.FollowFollowSee All AITechCloseTechPosts from this topic will be added to your daily email digest and your homepage feed.FollowFollowSee All TechAI hallucinations are making entitled customers even worseThanks to AI, the customer really isn’t always right.Thanks to AI, the customer really isn’t always right.by Gaby Del ValleCloseGaby Del VallePolicy ReporterPosts from this author will be added to your daily email digest and your homepage feed.FollowFollowSee All by Gaby Del ValleOct 2, 2026, 12:00 PM UTCLinkShareGiftImage: Cath Virginia / The Verge, Getty ImagesGaby…
Excerpt limited to ~120 words for fair-use compliance. The full article is at The Verge.
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