Apple confirms iPhone 18 Pro Max AT&T cellular issues, affected devices require hardware replacement
Apple released software and carrier updates to prevent the problem from occurring, but the company tells 9to5Mac that affected devices that have already lost service will require a hardware replacement. In a statement to 9to5Mac, Apple said: “We have identified an issue affecting a small number of iPhone 18 Pro Max users on the AT&T network that may cause a device to lose service and be unable to make calls. We released iOS 27.0.1 earlier this week and strongly encourage all iPhone 18 Pro Max users to update now, and are also issuing a carrier settings update today.
- ▪Apple released software and carrier updates to prevent the problem from occurring, but the company tells 9to5Mac that affected devices that have already lost service will require a hardware replacement.
- ▪In a statement to 9to5Mac, Apple said: “We have identified an issue affecting a small number of iPhone 18 Pro Max users on the AT&T network that may cause a device to lose service and be unable to make calls.
- ▪We released iOS 27.0.1 earlier this week and strongly encourage all iPhone 18 Pro Max users to update now, and are also issuing a carrier settings update today.
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Story provenance
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Record
| Original publisher | 9to5Mac |
| Canonical URL | https://9to5mac.com/2026/10/02/apple-confirms-iphone-18-pro-max-att-cellular-issues-affected-devices-require-hardware-replacement/ |
| Publication time | Fri, 02 Oct 2026 20:47:02 +0000 |
| Retrieval time | 2026-10-02T20:51:16.412Z |
| Last seen | 2026-10-02T20:51:16.412Z |
| Headline source | Publisher (no WeSearch rewrite) |
| Excerpt source | publisher body |
| Excerpt method | First ~120 words (~800 chars) of extracted publisher body, fair-use limited. |
| Summary | WeSearch · cerebras-chat (WeSearch summarizer) |
| Summary source text | contentText |
| Citation coverage | Summary is a WeSearch-generated derivative; primary citation is the original publisher URL. |
| Cluster | 1apenj0mhU_2 · 1 stories |
| Cluster logic | Grouped by semantic title/content similarity across sources within a rolling window. Same-publisher template collisions are excluded from coverage comparison. |
| Ranking reason | Story pages are not engagement-ranked. Hub feeds use recency, with optional source-diversified chronological ordering (cap consecutive stories per source). No personalized ranking. |
| Publisher visit | Yes — open original |
| Substitutes article? | No — link-out required for full text |
Rights status (four layers)
WeSearch handling by dimension
| Indexing | May the item be indexed (stored, ranked, made findable)? | Allowed |
| Snippet | May a short excerpt of the publisher's text be shown? | Allowed |
| AI summary | May WeSearch generate its own short summary of the article? | Limited |
| Retrieval / RAG | May the content be exposed for third-party retrieval-augmented generation? | Not asserted |
| Model training | May the content be used to train AI models? | Not asserted |
| Commercial reuse | May the content be reused commercially? | Not permitted |
Basis: Derived from the published RSS/Atom feed. Contact: [email protected]. Reviewed: 2026-07-24.
Opening excerpt (first ~120 words) tap to expand
// Make sure that nineto5ads exists, it will load ad once google tag exists window.nineto5ads = window.nineto5ads|| []; if (typeof adSizes === 'undefined') { var adSizes = {"leaderboard":{"mobile":[[320,50],[320,100]],"tablet":[[728,90],[320,100]],"desktop":[[970,250],[728,90],[970,70],[970,90]]},"sidebar":{"mobile":[300,250],"desktop":[[300,600],[300,250]]}}; } function getLeaderboardApstagSlotsSizes() { if ( window.innerWidth < 768 ) { return adSizes.leaderboard.mobile; } else if ( window.innerWidth < 1024 ) { return adSizes.leaderboard.tablet; } else { return adSizes.leaderboard.desktop; } } window.nineto5ads.push(function() { apstag.fetchBids({ slots: [{ slotID: "div-gpt-ad-1436850350386-0", slotName: "\/1049447\/9to5mac-Top", sizes: getLeaderboardApstagSlotsSizes() }], timeout: 2e3…
Excerpt limited to ~120 words for fair-use compliance. The full article is at 9to5Mac.
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