British Gas mixed up our energy meter – but now I’m being penalised
British Gas meters in a new-build housing development were registered to the wrong addresses. Photograph: David Burton/AlamyView image in fullscreenBritish Gas meters in a new-build housing development were registered to the wrong addresses. I informed British Gas of my details when I moved in seven months ago.When I finally persuaded it to put the account in my name, and tried to set up a direct debit, it sent my bank details to the developer and continued to bill it.
- ▪British Gas meters in a new-build housing development were registered to the wrong addresses.
- ▪Photograph: David Burton/AlamyView image in fullscreenBritish Gas meters in a new-build housing development were registered to the wrong addresses.
- ▪I informed British Gas of my details when I moved in seven months ago.When I finally persuaded it to put the account in my name, and tried to set up a direct debit, it sent my bank details to the developer and continued to bill it.
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British Gas meters in a new-build housing development were registered to the wrong addresses. Photograph: David Burton/AlamyView image in fullscreenBritish Gas meters in a new-build housing development were registered to the wrong addresses. Photograph: David Burton/AlamyConsumer championsMoneyBritish Gas mixed up our energy meter – but now I’m being penalisedWhen the problem was finally sorted out in our new-build home, it increased my tariff by 19%Anna TimsTue 21 Jul 2026 02.00 EDTLast modified on Tue 21 Jul 2026 02.02 EDTSharePrefer the Guardian on GoogleResidents in our new housing development are being billed for each other’s energy after the meters were mixed up.I realised British Gas was sending bills for my energy to the developer of the estate instead of to me.
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