Gujarat signs MoU with Meta to deliver 20 government services via WhatsApp
The Government of Gujarat has signed a memorandum of understanding with Meta Platforms Inc. to provide 20 government services via WhatsApp. This initiative aims to enhance digital governance and streamline citizen service delivery in the state. It will allow residents to access various services through a chatbot in both Gujarati and English, reducing the need for physical visits to government offices.
- ▪The MoU was signed on May 25, 2026, in the presence of Chief Minister Bhupendra Patel.
- ▪Around 20 services from five major departments will be integrated into the Sugam Digital Gujarat platform.
- ▪The services will include grievance redressal, issuance of certificates, and access to revenue records.
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| Original publisher | The Hindu — Top |
| Canonical URL | https://www.thehindu.com/news/gujarat-signs-mou-with-meta-to-deliver-20-government-services-via-whatsapp/article71020970.ece |
| Publication time | Mon, 25 May 2026 17:34:14 +0530 |
| Retrieval time | 2026-05-25T12:12:36.906Z |
| Last seen | 2026-05-25T12:12:36.906Z |
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Opening excerpt (first ~120 words) tap to expand
In a move aimed at expanding digital governance and citizen service delivery, the Government of Gujarat on Monday (May 25, 2026) signed a memorandum of understanding (MoU) with Meta Platforms Inc. to introduce WhatsApp-based access to government services across the State.The initiative, unveiled in the presence of Chief Minister Bhupendra Patel, is positioned as the next phase of Gujarat’s digital governance model and aligns with Prime Minister Narendra Modi’s vision of citizen-centric administration, officials said.Under the initiative, around 20 citizen services from five major departments will be integrated into the State’s Sugam Digital Gujarat platform and made accessible through a single WhatsApp number.
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