How to Handle Background Noise When Using Conversation Relay in PHP
When your speech-to-text model mishears a caller, the entire response chain breaks down from that first bad transcript. This tutorial walks you through choosing the right Deepgram speech model for noisy conditions in a Twilio Conversation Relay agent, and shows you which TwiML (Twilio Markup Language) attributes to tune when the defaults fall short. When a human call center agent hears a noisy caller, they can ask for clarification or piece together meaning from context.
- ▪When your speech-to-text model mishears a caller, the entire response chain breaks down from that first bad transcript.
- ▪This tutorial walks you through choosing the right Deepgram speech model for noisy conditions in a Twilio Conversation Relay agent, and shows you which TwiML (Twilio Markup Language) attributes to tune when the defaults fall short.
- ▪When a human call center agent hears a noisy caller, they can ask for clarification or piece together meaning from context.
Opening excerpt (first ~120 words) tap to expand
Twilio Blog Overview Developers Industry Insights Product News Events Partners Company How to Handle Background Noise When Using Conversation Relay in PHP Blog/ Developers/ Tutorials/ Product/ How to Handle Background Noise When Using Conversation Relay in PHP Tags Conversation Relay PHP Developer Insights Voice API Products Twilio Conversation relay icon Conversation Relay Twilio Programmable Voice logo Voice API Start for free Time to read: Facebook logo Twitter Logo Follow us on Twitter LinkedIn logo July 24, 2026 Written by Matthew Setter Twilion Dylan Frankcom Twilion How to Handle Background Noise When Using Conversation Relay in PHP Background noise is one of the most common real-world failure modes for voice AI agents.
…
Excerpt limited to ~120 words for fair-use compliance. The full article is at Twilio.
Discussion
0 commentsMore from Twilio
