India Outsourcing Shifts Upmarket as AI Reshapes Jobs, ING Says
India's outsourcing sector is moving toward higher-value services that are less susceptible to automation by artificial intelligence. According to ING Bank, software services exports have increased to 5.2% of the country's GDP since the pandemic. Additionally, the share of business services in the GDP has more than doubled to 3.3% over the same period.
- ▪ING Bank reports that India's outsourcing industry is shifting upmarket to avoid displacement by AI.
- ▪Software services exports have risen from 3.3% to 5.2% of India's GDP since the pandemic.
- ▪Business services, including finance and engineering, have doubled their GDP share to 3.3%.
- ▪The shift indicates a strategic move toward services that are harder to automate.
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| Original publisher | Bloomberg.com |
| Canonical URL | https://www.bloomberg.com/news/articles/2026-09-17/india-outsourcing-shifts-upmarket-as-ai-reshapes-jobs-ing-says |
| Publication time | Sat, 19 Sep 2026 22:36:13 +0000 |
| Retrieval time | 2026-09-19T22:43:46.982Z |
| Last seen | 2026-09-19T22:43:46.982Z |
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TechnologyAIIndia Outsourcing Shifts Upmarket as AI Reshapes Jobs, ING SaysFacebookXLinkedInEmailLinkGiftFacebookXLinkedInEmailLinkGiftGift this articleContact us:Provide news feedback or report an errorConfidential tip?Send a tip to our reportersSite feedback:Take our SurveyNew WindowFacebookXLinkedInEmailLinkGiftBy Anup RoySeptember 17, 2026 at 6:59 AM UTCBookmarkSaveIndia’s outsourcing industry is showing little sign of losing ground to artificial intelligence as the country moves up the value chain into services that are harder to automate, according to ING Bank NV.Software services exports have climbed to roughly 5.2% of gross domestic product from 3.3% before the pandemic, ING economist Deepali Bhargava wrote in a note Wednesday.
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