Is your business not showing up in AI overviews? Trustpilot thinks it could be because you're not doing this one thing
Trustpilot emphasizes the importance of customer reviews for businesses seeking visibility in AI-generated answers. Brands without a Trustpilot account are significantly less likely to appear in these results, highlighting a shift towards generative engine optimization. Engaging with customer feedback can substantially enhance a company's presence in AI search results, which is increasingly vital for attracting consumers.
- ▪Brands without a Trustpilot account appeared in only 1% of AI-generated answers.
- ▪Businesses with 80 or more reviews were cited in over 75% of AI-generated responses.
- ▪Creating a Trustpilot account can increase visibility to over 53% in AI-generated answers.
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Pro Is your business not showing up in AI overviews? Trustpilot thinks it could be because you're not doing this one thing News By Craig Hale published 19 May 2026 Engaging with customer reviews boosts visibility across AI-generated answers When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. (Image credit: Shutterstock) Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter Brands with no Trustpilot account only appeared in 1% of AI-generated answersReview and trust platforms are the second-most cited source typeRelevance, recency and ranking are vital in a good GEO strategyTrustpilot claims…
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