Meta’s Muse AI Agents Sometimes Tagged in Human Contractors. One of Them Reportedly Got Racist
Meta’s Muse agentic platform launched on September 8, and has earned enough buzz to top the iOS download chart in the U.S. Some Muse tasks, Reuters says, have involved a “human concierge” feature that allowed a human to step in when the AI voice wasn’t up to the task. Internal conversations at Meta apparently seen by Reuters seem to shed some light on why this may have been deemed necessary: one user apparently said when he tried to get the Muse bot to call his insurance company, the company repeatedly hung up when the bot disclosed that it was not human.
- ▪Meta’s Muse agentic platform launched on September 8, and has earned enough buzz to top the iOS download chart in the U.S.
- ▪Some Muse tasks, Reuters says, have involved a “human concierge” feature that allowed a human to step in when the AI voice wasn’t up to the task.
- ▪Internal conversations at Meta apparently seen by Reuters seem to shed some light on why this may have been deemed necessary: one user apparently said when he tried to get the Muse bot to call his insurance company, the company repeatedly h
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| Canonical URL | https://gizmodo.com/report-claims-metas-ai-agents-sometimes-tagged-in-human-contractors-and-that-one-of-them-got-racist-2000815808 |
| Publication time | Wed, 23 Sep 2026 09:00:24 +0000 |
| Retrieval time | 2026-09-23T09:04:30.423Z |
| Last seen | 2026-09-23T09:04:30.423Z |
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Meta’s Muse agentic platform launched on September 8, and has earned enough buzz to top the iOS download chart in the U.S. That’s an indicator of significant curiosity if nothing else—perhaps helped along by the announcement last week that a Muse beta feature can make phone calls on behalf of users. we're expanding our ☎️ 📞 beta for muse! https://t.co/ZJnXM2vb4U — Alexandr Wang (@alexandr_wang) September 16, 2026 A Reuters report seems to confirm that these calls have been happening, but at the same time, that report is unlikely to bolster anyone’s faith in the power of AI agents. Some Muse tasks, Reuters says, have involved a “human concierge” feature that allowed a human to step in when the AI voice wasn’t up to the task.
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