New Orleans will use AI to answer 911 calls instead of a human
LOUISIANANew Orleans will use AI to answer 911 calls instead of a human Presley Bo TylerShreveport TimesJuly 28, 2026, 6:02 a.m. Here's how it worksNew Orleans implemented AI in April to answer 311 calls for non-emergencies. The AI was trained and programmed to provide information to callers, as the OPCD says 50% of 311 calls are for information, according to GovTech.How raw milk has caused 11 illnesses in Louisiana.
- ▪LOUISIANANew Orleans will use AI to answer 911 calls instead of a human Presley Bo TylerShreveport TimesJuly 28, 2026, 6:02 a.m.
- ▪Here's how it worksNew Orleans implemented AI in April to answer 311 calls for non-emergencies.
- ▪The AI was trained and programmed to provide information to callers, as the OPCD says 50% of 311 calls are for information, according to GovTech.How raw milk has caused 11 illnesses in Louisiana.
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| Original publisher | The Times |
| Canonical URL | https://www.shreveporttimes.com/story/news/local/louisiana/2026/07/28/is-new-orleans-using-ai-to-answer-911-calls-instead-of-human-dispatchers-impacts-emergencies-crime/91065014007/ |
| Publication time | Fri, 07 Aug 2026 00:37:30 +0000 |
| Retrieval time | 2026-08-07T00:40:43.739Z |
| Last seen | 2026-08-07T00:40:43.739Z |
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Opening excerpt (first ~120 words) tap to expand
LOUISIANANew Orleans will use AI to answer 911 calls instead of a human Presley Bo TylerShreveport TimesJuly 28, 2026, 6:02 a.m. CTIf you call 911 in New Orleans, you may hear the sound of an artificial intelligence (AI) agent answering your call instead of a human voice.The Orleans Parish Communication District (OPCD) is changing the way dispatch calls are handled in New Orleans with the implementation of new technology.The OPCD is currently testing out the new tool designed to reduce the volume of calls human dispatchers must handle, which is over a thousand emergency calls a day.Why is New Orleans using AI to answer 911 dispatch calls? Here's how it worksNew Orleans implemented AI in April to answer 311 calls for non-emergencies.
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Excerpt limited to ~120 words for fair-use compliance. The full article is at The Times.
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