Nvidia reportedly denies RTX 5090 warranty over faded serial number — $6,500 GPU blemish not an isolated incident, according to customers
Nvidia has reportedly rejected a warranty claim for a GeForce RTX 5090 Founders Edition because the serial number on the metal bracket had faded. The affected user experienced hardware crashes and was denied an RMA despite providing original packaging and invoices for verification. Multiple other customers have reported similar issues, suggesting that the ink-based serial number printing is susceptible to erosion from the card's heat.
- ▪A UK-based user reported that Nvidia rejected their RTX 5090 RMA request because the serial number on the metal bracket was unreadable.
- ▪The serial number is printed with ink rather than laser-etched, making it vulnerable to fading from heat and oxidation over time.
- ▪Alternative methods for verifying the serial number, such as checking the PCIe connector sticker or using Nvidia SMI, were available but not accepted in the initial denial.
- ▪Other owners have reported similar warranty rejections, though some were able to resolve the issue by providing photographic evidence of the original packaging.
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| Publication time | Wed, 16 Sep 2026 10:45:00 +0000 |
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PC Components GPUs Nvidia reportedly denies RTX 5090 warranty over faded serial number — $6,500 GPU blemish not an isolated incident, according to customers News By Zhiye Liu Published 16 September 2026 The world's most expensive serial number When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. (Image credit: Getty Images) Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter The GeForce RTX 5090 is the first thing that comes to mind when you think of the best graphics cards.
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