PNY allegedly refuses to cover melted RTX 5090 powered by native power supply cable
A Redditor claims PNY denied a warranty claim for a melted RTX 5090 because the user utilized a native power supply cable instead of a PNY-approved one. The company stated that only cables included in the box are covered, despite the card not shipping with a 16-pin cable. The incident has sparked significant online debate regarding the clarity of PNY's warranty terms and their customer support practices.
- ▪A user reported that PNY refused to cover a damaged RTX 5090 because it was powered by a third-party PSU cable rather than a PNY-approved one.
- ▪PNY's support team claimed that damage caused by non-PNY cables is the responsibility of the cable or power supply manufacturer.
- ▪The user noted that the graphics card did not include a 16-pin power cable in the box, making the warranty requirement difficult to fulfill.
- ▪Multiple other users in the discussion thread have reported similar difficulties in obtaining support from PNY.
Tom's Hardware files mainly under tech. We currently carry 786 of its stories.
Story provenance
Source · retrieval · rights · ranking — open for full record
inspect →
Story provenance
Attribution is not the same as permission. This drawer separates discovery metadata, excerpts, WeSearch-generated summaries, reuse status, and whether the publisher receives the visit. Nothing here claims a legal grant the publisher has not made.
Record
| Original publisher | Tom's Hardware |
| Canonical URL | https://www.tomshardware.com/pc-components/gpus/pny-allegedly-refuses-to-cover-melted-rtx-5090-powered-by-native-power-supply-cable-company-closes-users-ticket-when-questioned-on-policy |
| Publication time | Sat, 26 Sep 2026 11:30:00 +0000 |
| Retrieval time | 2026-09-26T11:36:00.924Z |
| Last seen | 2026-09-26T11:36:00.924Z |
| Headline source | Publisher (no WeSearch rewrite) |
| Excerpt source | publisher body |
| Excerpt method | First ~120 words (~800 chars) of extracted publisher body, fair-use limited. |
| Summary | WeSearch · cerebras-chat (WeSearch summarizer) |
| Summary source text | contentText |
| Citation coverage | Summary is a WeSearch-generated derivative; primary citation is the original publisher URL. |
| Cluster | FzcabWhasjAp · 1 stories |
| Cluster logic | Grouped by semantic title/content similarity across sources within a rolling window. Same-publisher template collisions are excluded from coverage comparison. |
| Ranking reason | Story pages are not engagement-ranked. Hub feeds use recency, with optional source-diversified chronological ordering (cap consecutive stories per source). No personalized ranking. |
| Publisher visit | Yes — open original |
| Substitutes article? | No — link-out required for full text |
Rights status (four layers)
WeSearch handling by dimension
| Indexing | May the item be indexed (stored, ranked, made findable)? | Allowed |
| Snippet | May a short excerpt of the publisher's text be shown? | Allowed |
| AI summary | May WeSearch generate its own short summary of the article? | Limited |
| Retrieval / RAG | May the content be exposed for third-party retrieval-augmented generation? | Not asserted |
| Model training | May the content be used to train AI models? | Not asserted |
| Commercial reuse | May the content be reused commercially? | Not permitted |
Basis: Derived from the published RSS/Atom feed. Contact: [email protected]. Reviewed: 2026-07-24.
Opening excerpt (first ~120 words) tap to expand
PC Components GPUs PNY allegedly refuses to cover melted RTX 5090 powered by native power supply cable — company closes user's ticket when questioned on policy News By Zak Killian Published 26 September 2026 Assuming the Redditor's story is accurate, this is a brazen display of shameless anti-consumer behavior. When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. (Image credit: /u/Melodic_Initial_1767 on Reddit) Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter When you buy a product, there is a reasonable expectation of warranty service.
…
Excerpt limited to ~120 words for fair-use compliance. The full article is at Tom's Hardware.
Discussion
0 commentsMore from Tom's Hardware
