QR code system streamlines grievance redress at Madurai GRH
Arul Sundaresh Kumar noted.The approximately 200 complaints received daily by the RMO are immediately forwarded to the relevant departmental technician.“If the problem is just fixing a tap, a bulb, or a bed, the local technicians handle it immediately. Once the resolving mechanism is fixed and streamlined, the public would also be allowed,” he noted.
- ▪Arul Sundaresh Kumar noted.The approximately 200 complaints received daily by the RMO are immediately forwarded to the relevant departmental technician.“If the problem is just fixing a tap, a bulb, or a bed, the local technicians handle it
- ▪Once the resolving mechanism is fixed and streamlined, the public would also be allowed,” he noted.
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The QR code system implemented at Madurai’s Government Rajaji Hospital earlier this year has won praise from both the public and medical professionals for streamlining ward grievance resolution.Placed across all hospital wards and areas, these QR stickers have enabled doctors, nurses, and sanitary staff to effortlessly report issues directly to the administration.Previously, the system required complainants to submit a written memo detailing infrastructure and civic problems to the Resident Medical Officer (RMO) in charge.The RMO would then review the memo, identify the issue, and escalate it for clearance to technical personnel or the Public Works Department (PWD), which typically handles major civic works at the hospital.L.
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