Retired UK civil servants failed by pension outsourcing, government says
The Cabinet Office has confirmed it is looking to take the scheme back in-house following ‘unacceptable’ service levels. Photograph: Graeme Robertson/The GuardianView image in fullscreenThe Cabinet Office has confirmed it is looking to take the scheme back in-house following ‘unacceptable’ service levels. While we will continue to apply robust commercial levers, including withholding payments, to hold them firmly to account, we are looking beyond short-term fixes.
- ▪The Cabinet Office has confirmed it is looking to take the scheme back in-house following ‘unacceptable’ service levels.
- ▪Photograph: Graeme Robertson/The GuardianView image in fullscreenThe Cabinet Office has confirmed it is looking to take the scheme back in-house following ‘unacceptable’ service levels.
- ▪While we will continue to apply robust commercial levers, including withholding payments, to hold them firmly to account, we are looking beyond short-term fixes.
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The Cabinet Office has confirmed it is looking to take the scheme back in-house following ‘unacceptable’ service levels. Photograph: Graeme Robertson/The GuardianView image in fullscreenThe Cabinet Office has confirmed it is looking to take the scheme back in-house following ‘unacceptable’ service levels. Photograph: Graeme Robertson/The GuardianPensions industryRetired UK civil servants failed by pension outsourcing, government saysChaos of Capita-run scheme has left some people waiting up to a year for payments and in financial hardshipAnna TimsMon 20 Jul 2026 01.00 EDTSharePrefer the Guardian on GoogleRetired civil servants have been failed by the decision to outsource their pension scheme, the government has admitted, and the maladministration meant some were left waiting up to a year…
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