RTX 5090 owner says PNY denied a warranty claim because they didn't use the included cable or adapter
A PNY RTX 5090 owner had their warranty claim denied after the GPU failed due to a melted power connector. The manufacturer stated that using a third-party cable from the power supply unit voided the warranty, despite the card being used within standard specifications. The user noted that PNY's official warranty policy and installation guide did not explicitly require the use of the included cable.
- ▪The user's PNY RTX 5090 failed while idling because the 12V-2x6 cable from their Asrock PSU melted at the connector.
- ▪PNY denied the warranty claim, asserting that using any non-PNY power cable or adapter voids coverage for damage such as melting or burning.
- ▪The user confirmed that the card was not overclocked and had its power limit set below default levels at the time of failure.
- ▪PNY's current warranty policy and the card's installation guide do not explicitly state that the included cable must be used to maintain warranty validity.
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| Original publisher | TechSpot |
| Canonical URL | https://www.techspot.com/news/113990-rtx-5090-owner-pny-denied-warranty-claim-because.html |
| Publication time | Fri, 25 Sep 2026 06:54 -0500 |
| Retrieval time | 2026-09-25T11:55:32.871Z |
| Last seen | 2026-09-25T11:55:32.871Z |
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| Cluster | WRuWooGdHH4P · 1 stories |
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Opening excerpt (first ~120 words) tap to expand
Hardware Gaming warranty graphics card RTX 5090 owner says PNY denied a warranty claim because they didn't use the included cable or adapter The company says using third-party power hardware voided the card's warranty By Rob Thubron September 25, 2026, 6:54 Add TechSpot Serving tech enthusiasts for over 25 years. TechSpot means tech analysis and advice you can trust. WTF?! What's worse than having an RTX 5090 valued at north of $4,000 die? Having the manufacturer refuse a warranty claim because the power cable or adapter that came with the card wasn't used. That's the unenviable situation facing one owner, who said they were using the 12V-2x6 cable that came with his Asrock PSU. Redditor Melodic_Initial_1767 writes that their PNY RTX 5090 purchased last September died last month.
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Excerpt limited to ~120 words for fair-use compliance. The full article is at TechSpot.
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