Salesforce Touts AI Promise over Reality in SaaSpocalypse Fight
Salesforce has released a promotional video showcasing its AI tool, Agentforce, which allows patients to refill prescriptions and book appointments seamlessly. However, the scenes depicted in the video are largely aspirational, and the actual functionality is not yet live. The company's chatbot is still being tested and is not visible to most web visitors, with patients currently being greeted by keypad-selection menus and human schedulers.
- ▪Salesforce's Agentforce AI tool is still in the testing phase.
- ▪The company's promotional video shows aspirational scenes of patients using the tool to refill prescriptions and book appointments.
- ▪The actual functionality of the tool is not yet available to patients, who are instead greeted by keypad-selection menus and human schedulers.
Opening excerpt (first ~120 words) tap to expand
TechnologySalesforce Touts AI Promise Over Reality in SaaSpocalypse FightFacebookXLinkedInEmailLinkGiftExpandSalesforce headquarters in San Francisco.Photographer: David Paul Morris/BloombergFacebookXLinkedInEmailLinkGiftGift this articleContact us:Provide news feedback or report an errorConfidential tip?Send a tip to our reportersSite feedback:Take our SurveyNew WindowFacebookXLinkedInEmailLinkGiftBy Brody FordMay 22, 2026 at 9:00 AM UTCBookmarkSavePatients at the University of Chicago Medicine featured in a promotional video seamlessly refill prescriptions, book appointments and even get parking tips with the help of Agentforce, Salesforce Inc.’s flagship AI tool.All this is possible, according to the video released in October, with the new technology.
…
Excerpt limited to ~120 words for fair-use compliance. The full article is at Bloomberg.com.
Discussion
0 commentsMore from Bloomberg.com
