ServiceNow tells customers a bug left some of their data exposed to the internet
Cloud technology giant ServiceNow appears to have notified some of its enterprise customers that a software bug on its platform was allowing anyone on the internet to access their data. A knowledge base article, which ServiceNow has hidden behind a login wall but has been shared on Reddit, says the company on June 5 patched some customer instances to fix a bug that had allowed unauthenticated users to “gain greater access” to ServiceNow-hosted data than intended. The bug allowed potentially anyone to obtain data stored in customer instances without requiring credentials, such as a password.
- ▪Cloud technology giant ServiceNow appears to have notified some of its enterprise customers that a software bug on its platform was allowing anyone on the internet to access their data.
- ▪A knowledge base article, which ServiceNow has hidden behind a login wall but has been shared on Reddit, says the company on June 5 patched some customer instances to fix a bug that had allowed unauthenticated users to “gain greater access”
- ▪The bug allowed potentially anyone to obtain data stored in customer instances without requiring credentials, such as a password.
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Record
| Original publisher | TechCrunch |
| Canonical URL | https://techcrunch.com/2026/06/10/servicenow-tells-customers-a-bug-left-some-of-their-data-exposed-to-the-internet/ |
| Publication time | Wed, 10 Jun 2026 14:13:02 +0000 |
| Retrieval time | 2026-06-10T14:14:48.979Z |
| Last seen | 2026-06-10T14:14:48.979Z |
| Headline source | Publisher (no WeSearch rewrite) |
| Excerpt source | publisher body |
| Excerpt method | First ~120 words (~800 chars) of extracted publisher body, fair-use limited. |
| Summary | WeSearch · cerebras-chat (WeSearch summarizer) |
| Summary source text | contentText |
| Citation coverage | Summary is a WeSearch-generated derivative; primary citation is the original publisher URL. |
| Cluster | aNez4lE16qL4 |
| Cluster logic | Grouped by semantic title/content similarity across sources within a rolling window. Same-publisher template collisions are excluded from coverage comparison. |
| Ranking reason | Story pages are not engagement-ranked. Hub feeds use recency, with optional source-diversified chronological ordering (cap consecutive stories per source). No personalized ranking. |
| Publisher visit | Yes — open original |
| Substitutes article? | No — link-out required for full text |
Rights status (four layers)
WeSearch handling by dimension
| Indexing | May the item be indexed (stored, ranked, made findable)? | Allowed |
| Snippet | May a short excerpt of the publisher's text be shown? | Allowed |
| AI summary | May WeSearch generate its own short summary of the article? | Limited |
| Retrieval / RAG | May the content be exposed for third-party retrieval-augmented generation? | Not asserted |
| Model training | May the content be used to train AI models? | Not asserted |
| Commercial reuse | May the content be reused commercially? | Not permitted |
Basis: Derived from the published RSS/Atom feed. Contact: [email protected]. Reviewed: 2026-07-24.
Opening excerpt (first ~120 words) tap to expand
Cloud technology giant ServiceNow appears to have notified some of its enterprise customers that a software bug on its platform was allowing anyone on the internet to access their data. A knowledge base article, which ServiceNow has hidden behind a login wall but has been shared on Reddit, says the company on June 5 patched some customer instances to fix a bug that had allowed unauthenticated users to “gain greater access” to ServiceNow-hosted data than intended. The bug allowed potentially anyone to obtain data stored in customer instances without requiring credentials, such as a password. It’s not clear who had improper access to ServiceNow customers, what data was accessed or taken, or if any group was involved.
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Excerpt limited to ~120 words for fair-use compliance. The full article is at TechCrunch.
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