Show HN: CraftCX – Observability and intelligence tooling for AI Support team
All postsSeptember 15, 2026byJason DugdaleIntroducing CraftCXExplore with AIOpen in ChatGPTOpen in ClaudeOpen in PerplexityOpen in GrokSupport conversations tell you what customers need. They show where instructions cause confusion, which product tasks take too much effort, and what people keep asking for.When your team handles those conversations directly, your team learns from your customers throughout the day. As AI takes on more of that work, fewer requests pass through a teammate's hands.
- ▪All postsSeptember 15, 2026byJason DugdaleIntroducing CraftCXExplore with AIOpen in ChatGPTOpen in ClaudeOpen in PerplexityOpen in GrokSupport conversations tell you what customers need.
- ▪They show where instructions cause confusion, which product tasks take too much effort, and what people keep asking for.When your team handles those conversations directly, your team learns from your customers throughout the day.
- ▪As AI takes on more of that work, fewer requests pass through a teammate's hands.
Hacker News (AI / LLM) files mainly under ai. We currently carry 6,319 of its stories.
Story provenance
Source · retrieval · rights · ranking — open for full record
inspect →
Story provenance
Attribution is not the same as permission. This drawer separates discovery metadata, excerpts, WeSearch-generated summaries, reuse status, and whether the publisher receives the visit. Nothing here claims a legal grant the publisher has not made.
Record
| Original publisher | CraftCX |
| Canonical URL | https://craftcx.com/blog/introducing-craftcx |
| Publication time | Thu, 24 Sep 2026 15:21:45 +0000 |
| Retrieval time | 2026-09-24T15:35:26.120Z |
| Last seen | 2026-09-24T15:35:26.120Z |
| Headline source | Publisher (no WeSearch rewrite) |
| Excerpt source | publisher body |
| Excerpt method | First ~120 words (~800 chars) of extracted publisher body, fair-use limited. |
| Summary | WeSearch · cerebras-chat (WeSearch summarizer) |
| Summary source text | contentText |
| Citation coverage | Summary is a WeSearch-generated derivative; primary citation is the original publisher URL. |
| Cluster | _Sx58vyt-Vnz · 1 stories |
| Cluster logic | Grouped by semantic title/content similarity across sources within a rolling window. Same-publisher template collisions are excluded from coverage comparison. |
| Ranking reason | Story pages are not engagement-ranked. Hub feeds use recency, with optional source-diversified chronological ordering (cap consecutive stories per source). No personalized ranking. |
| Publisher visit | Yes — open original |
| Substitutes article? | No — link-out required for full text |
Rights status (four layers)
WeSearch handling by dimension
| Indexing | May the item be indexed (stored, ranked, made findable)? | Allowed |
| Snippet | May a short excerpt of the publisher's text be shown? | Allowed |
| AI summary | May WeSearch generate its own short summary of the article? | Limited |
| Retrieval / RAG | May the content be exposed for third-party retrieval-augmented generation? | Not asserted |
| Model training | May the content be used to train AI models? | Not asserted |
| Commercial reuse | May the content be reused commercially? | Not permitted |
Basis: Derived from the published RSS/Atom feed. Contact: [email protected]. Reviewed: 2026-07-24.
Opening excerpt (first ~120 words) tap to expand
All postsSeptember 15, 2026byJason DugdaleIntroducing CraftCXExplore with AIOpen in ChatGPTOpen in ClaudeOpen in PerplexityOpen in GrokSupport conversations tell you what customers need. They show where instructions cause confusion, which product tasks take too much effort, and what people keep asking for.When your team handles those conversations directly, your team learns from your customers throughout the day. As AI takes on more of that work, fewer requests pass through a teammate's hands.
…
Excerpt limited to ~120 words for fair-use compliance. The full article is at CraftCX.
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