Snohomish 911 now using AI to field calls
Snohomish County 911 has implemented AI systems to assist dispatchers in managing calls. The AI systems, named CORA and AVA, help prioritize non-emergency calls while ensuring that emergency calls are always answered by humans. Officials emphasize that the technology is designed to support dispatchers rather than replace them, addressing a significant increase in non-emergency call volume.
- ▪Snohomish County 911 has implemented two AI systems, CORA and AVA, to assist dispatchers.
- ▪The center has seen a 90% increase in non-emergency calls over the last five years.
- ▪CORA acts as a silent assistant during emergency calls, while AVA directly answers non-emergency lines to reduce wait times.
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Snohomish County 911 among the first in the nation to use AI By Hana Kim Published May 15, 2026 1:49pm PDT Snohomish County FOX 13 Seattle Share Copy Link Email Facebook Twitter LinkedIn Reddit Snohomish County 911 among the first to use AI to field calls Snohomish County 911 is embracing AI, saying it’s benefiting the public and helping dispatchers. While the new system may raise some questions or concerns, FOX 13's Hana Kim got an inside look at how it all works. The Brief Snohomish County 911 has implemented two AI systems, "CORA" and "AVA," to assist dispatchers.
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