Some iPhone 18 Pro Users Experiencing Face ID Issues
Early adopters of the iPhone 18 Pro and Pro Max are reporting Face ID malfunctions, including authentication failures that cause the device to freeze and reboot. Other users have encountered setup errors and issues with the 'Require Attention for Face ID' setting not being respected. While it is unclear if the hardware relocation of the infrared camera is the cause, Apple is expected to address these bugs in a future iOS 27 update.
- ▪Some iPhone 18 Pro users experience Face ID failures that result in the device freezing and rebooting to the lock screen.
- ▪Additional reported issues include 'Face ID is Not Available' messages during setup and the 'Require Attention for Face ID' setting not functioning correctly.
- ▪Apple moved the Face ID infrared camera to the top-left corner of the display on the iPhone 18 Pro to reduce the size of the Dynamic Island.
- ▪The extent of the problem is currently unknown, as not all users of the new devices are affected by these glitches.
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| Original publisher | MacRumors |
| Canonical URL | https://www.macrumors.com/2026/09/21/iphone-18-pro-face-id-issues/ |
| Publication time | Mon, 21 Sep 2026 16:05:11 +0000 |
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Some iPhone 18 Pro Users Experiencing Face ID IssuesMonday September 21, 2026 9:05 am PDT by Joe RossignolApple's new iPhone 18 Pro and iPhone 18 Pro Max began arriving to customers on Friday, and unfortunately some early adopters are experiencing Face ID issues. According to a Reddit post spotted by 9to5Mac, Face ID authentication for specific actions such as unlocking a locked app sometimes fails to work on the iPhone 18 Pro models, and the device then freezes and eventually reboots to the lock screen. It is unclear how widespread this problem is, but it can be hit or miss and not all users are affected. In addition, some MacRumors forum members are experiencing other Face ID issues on the iPhone 18 Pro models.
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