The working definition of an Agent Endpoint
An Agent Endpoint is defined as an addressable point for agents to contact a business and conduct transactions. It serves as a layer above websites, chatbots, and APIs, allowing for negotiation and decision-making on behalf of the business. This concept highlights the shift towards automated interactions in business communications.
- ▪An Agent Endpoint is not a website, chatbot, or API.
- ▪It is a contactable surface with delegated authority to act on behalf of a business.
- ▪The Agent Endpoint facilitates transactions without human involvement.
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Opening excerpt (first ~120 words) tap to expand
The definition. An Agent Endpoint is any addressable point at which another agent can contact a business and transact with it — under authority the business has delegated to its agent. It is not a website. It is not a chatbot. It is not an API. It is the layer above all three: a contactable surface, attached to a reasoning core, with delegated authority to decide on the business's behalf. The thing on the other end can negotiate, quote, book, refuse, and escalate — and the business stands behind every word of it. The website remains. The phone number remains. The storefront remains. The Agent Endpoint is what becomes the first thing reached in a world where most contact between businesses no longer involves a human at all.
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