Trust in AI Eroded Significantly Over Past Year, Even Among Those Who Use It
If AI chatbots had feelings, a new Gallup poll might have them feeling nervous about how people see them. That erosion persisted even among respondents who said they use AI at least sometimes, with the share trusting AI at least somewhat falling from 46% to 43%. Among people who rarely or never use AI, it was more of a collapse, from an already-bad 23% to a woeful 12%, worse than the 17% job-approval rating for Congress in Gallup’s latest published polling.
- ▪If AI chatbots had feelings, a new Gallup poll might have them feeling nervous about how people see them.
- ▪That erosion persisted even among respondents who said they use AI at least sometimes, with the share trusting AI at least somewhat falling from 46% to 43%.
- ▪Among people who rarely or never use AI, it was more of a collapse, from an already-bad 23% to a woeful 12%, worse than the 17% job-approval rating for Congress in Gallup’s latest published polling.
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| Publication time | Wed, 16 Sep 26 10:00:00 +0000 |
| Retrieval time | 2026-09-16T10:28:41.441Z |
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Opening excerpt (first ~120 words) tap to expand
If AI chatbots had feelings, a new Gallup poll might have them feeling nervous about how people see them. The survey finds that while more Americans are trying AI and think themselves at least somewhat versed in it compared with a year ago, they now trust AI less than they did in 2025.Specifically, the share of respondents who said they “always, often, or sometimes” use AI at school, work, or in their personal lives jumped from 39% to 51% from 2025 to 2026, and the share who rated themselves “very” or “somewhat” knowledgeable about AI rose from 60% to 68%.But familiarity did not breed contentment: The fraction of respondents who said they “fully” or “somewhat” trust AI to make fair and unbiased decisions slipped from 32% in 2025 to 28% in 2026.
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