UK tax collector hands Capgemini £600M contact center deal, delays start of £2.4B CRM contract
The UK tax authority has awarded Capgemini a £600 million contract for contact center services while delaying the start of a £2.4 billion CRM contract. This decision follows a competitive bidding process that included 13 submissions. HMRC emphasized that the delay will not affect customer services.
- ▪HM Revenue and Customs awarded Capgemini a £600 million contact center deal.
- ▪The start of the £2.4 billion CRM contract has been delayed by three months.
- ▪Capgemini is already a significant supplier for HMRC, having received previous contracts.
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