UK's top crime agency hamstrung by legacy IT, watchdog warns
The UK's National Crime Agency (NCA) is facing significant challenges due to outdated IT systems, according to a report by HM Inspectorate of Constabulary and Fire & Rescue Services. Inspectors found that the agency's technology is hindering productivity and forcing officers to rely on manual workarounds. The report highlights a pressing need for modernization to effectively combat organized crime.
- ▪The NCA's IT infrastructure is deemed unfit for purpose, with officers expressing distrust in the systems.
- ▪Around 70 percent of critical IT incidents each month are linked to technical debt from prioritizing short-term fixes.
- ▪Only 33 percent of NCA staff feel they have the necessary tools to perform their jobs effectively.
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