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We killed our in-app AI chat and made the agent a first-class user

We killed our in-app AI chat and made the agent a first-class user

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BlogBy Sensefold Editorial·Sep 12, 2026·Reviewed Sep 12, 2026·10 min readWe killed our in-app AI chat and made the agent a first-class userSensefold deleted its own chat box and replaced it with a remote MCP server. This is why, and what we had to build to replace it. Why the chat box lost For a while, the first move when adding AI to a product was a chat box over whatever data the product already had: chat with your docs, chat with your CRM, chat with your PDF.

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Original publisherSensefold
Canonical URLhttps://sensefold.app/blog/agent-as-first-class-user
Publication timeWed, 16 Sep 2026 16:57:31 +0000
Retrieval time2026-09-16T17:13:41.614Z
Last seen2026-09-16T17:13:41.614Z
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BlogBy Sensefold Editorial·Sep 12, 2026·Reviewed Sep 12, 2026·10 min readWe killed our in-app AI chat and made the agent a first-class userSensefold deleted its own chat box and replaced it with a remote MCP server. The hard part was not the protocol. It was deciding that an agent writing to your data is a user, and building the identity, permissions, and undo that a user gets.MCPAgentsSecurityOn this pageWhy the chat box lostThat changes who the user isOne identity per connectionThe tool list is not the boundaryEvery write has an undoWhat a sentence in a system prompt can and cannot doThe reviewer who improved our tool descriptionsWhat this adds up toOur first version had a chat box. We deleted it. This is why, and what we had to build to replace it.

Excerpt limited to ~120 words for fair-use compliance. The full article is at Sensefold.

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