Why our workplaces aren’t working (Part 7)
Organisations are very good at measuring performance. But performance is only part of the story. Experience matters just as much, because experience shapes behaviour over time.
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Business General Why our workplaces aren’t working (Part 7) We measure performance — but overlook experience PUBLISHED : 30 Jun 2026 at 14:03 WRITER: Arinya Talerngsri Small Medium Large Organisations are very good at measuring performance. But performance is only part of the story. Experience matters just as much, because experience shapes behaviour over time.Most organisations have clear ways of measuring results. They know whether targets have been achieved, projects have been delivered and business goals have been met. But what often receives far less attention is how people experience work while delivering those results. People stay, engage and grow when they feel heard, see progress and are meaningfully challenged.
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