2 stories tagged with #call-centers, in publish-time order across the WeSearch catalog. Tag pages update as new stories ingest.
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TECHMEME
How Schneider Electric is using AI in call centers and manufacturing to complement employees' work and boost productivity, rather than to replace them (Patricia Cohen/New York Times)
LE MONDE (EN)
Morocco faces over 40,000 job losses after France bans telemarketing calls
A law passed in France bans all prospecting calls without the customer's explicit consent starting August 11. The move endangers tens of thousands of employees in Moroccan call cen…