36 stories tagged with #customer-service, in publish-time order across the WeSearch catalog. Tag pages update as new stories ingest.
⌘ RSS feed for this tag → or search "Customer Service"
Paris-listed Teleperformance, the world's largest customer service company, has become one of Europe's most shorted stocks, as hedge funds bet on AI disruption (Ramsay Hodgson/Financial Times)
Ramsay Hodgson / Financial Times : Paris-listed Teleperformance, the world's largest customer service company, has become one of Europe's most shorted stocks, as hedge funds bet on…
Lloyds customers unable to make payments due to IT glitch
Bank apologises after IT update caused problems with Lloyds, Halifax and Bank of Scotland apps Lloyds Banking Group has apologised after thousands of its customers were unable to m…
South East Water’s greatest failure was not contacting customers during winter outages, report finds
Fewer than one in 10 SEW customers satisfied with firm’s handling of supply crisis, which left tens of thousands without water…
How AI agents will transform your customer service - despite 3 hurdles
A new survey of 6,500 service pros shows investments in agentic AI are essential for business success.…
Traveler used AirTag to prove airline lied about lost luggage — and responses prove it happens all the time
Have airlines joined the Mile Lie Club?…
Q&A with Brian Chesky on running Airbnb in "founder mode", differences between "founder mode and hustle culture", AI customer service, listing hotels, and more (Jordyn Holman/New York Times)
Jordyn Holman / New York Times : Q&A with Brian Chesky on running Airbnb in “founder mode”, differences between “founder mode and hustle culture”, AI customer service, listing hote…
Miami-based Canals, which uses AI to help distributors automate workflows across sales, customer service, and more, raised a $35M Series A led by Base10 (Chris Metinko/Axios)
Chris Metinko / Axios : Miami-based Canals, which uses AI to help distributors automate workflows across sales, customer service, and more, raised a $35M Series A led by Base10 — C…
This Verizon user owed $400, but the carrier made an unexpected move
One Verizon user reported that they owed the carrier $400 and had their service suspended. But the firm pulled a pleasantly surprising move.…
ReadyToTalk – AI receptionist for small businesses, built solo with AI agents
Your AI receptionist that answers calls, books appointments, and handles customer questions 24/7. Try the #1 AI answering service for small business.…
China barbecue chain willingly refunds diners US$162,000 for serving ‘not properly grilled’ food
Lamb skewer eatery says cooking glitch caused by new grilling equipment; offers money back deal despite getting no complaints from diners.…
Costco employees accuse entitled customers of infuriating free sample requests: ‘People have a lot of nerve’
The customer is not always right — especially when it comes to free samples.…
AI’s true value is hiding in your customer conversations
Unlocking the goldmine of conversational data…
Internet piles on angry Domino's customers demanding refund after eating entire meal
A viral video of a Domino's employee staying calm while customers demanded a refund without returning the pizza drew widespread support on X.…
Bescom issues district-wise WhatsApp numbers for complaints for consumers in Bengaluru and other areas
Bescom’s helpline number 1912 got flooded with calls in the last three days.…
NS&I failures pile on the agony for bereaved families chasing missing premium bonds
Errors and delays in tracing accounts at the trusted savings institution have compounded the stress of relatives losing loved ones…
STRIPE. IS. A. JOKE. Terrible customer service, communication, understanding, resolution, and professionalism.
Are chatbots making things more difficult than old-fashioned transactions?
These days as consumers, we are often locked into these false amities with chatbots, our to-and-fro reliant on what previous questions and responses have been digested by the softw…
CMV: It should probably be illegal or against some kind of trading standards to falsely present AI chatbots as “human” customer service agents.
More Connected, More Alone
Hiromu Yakura noticed something strange about his own voice. A postdoctoral researcher at the Max...…
My 6-point plan to make American customer service great again
Whenever I see or hear the phrase "customer service," I have to roll my eyes. Customer service? In the United States? No such thing. There used to be. I remember it because I exper…
Faithfulness gate: the agent layer most teams skip
A B2B SaaS team got an angry email from a customer: the AI assistant had told them their subscription included a feature that did not exist. The agent had searched the docs, found …
Angry KLM passenger ticked off for being assigned seat that’s crazy narrow: ‘A seat for ants?’
Was it a mile high-chair?…
Zendesk expands AI agents across ChatGPT, Gemini, voice and messaging
Zendesk extends AI agents to ChatGPT and Gemini for unified customer service…
Ben Walker on integrating the human element in transcriptions
Ben Walker and Ditto Transcripts have changed the way they provide transcription services by using only human transcriptionists who are trained in medical and legal transcription.…
Typewise (YC S22) Is Hiring an AI Growth Engineer (Zurich or Remote)
Customer service is being rebuilt from scratch, and we’re building the platform that wins it. Typewise (YC S22) is the AI Agent Platform behind 60+ enterprise customer service tea…
I’m a Normie. Can Normies Really Vibe Code?
"Apparently anyone can vibe code anything these days. So Claude and I tried to make a database for tracking the petty grievances of the masses."…
Trader Joe’s workers shut down long-running checkout line rumor: ‘Over-the-top friendliness’
"Be friendly, talk about something, ask them how they are … it can be seen as flirtatious for a checkout interaction, but totally normal at Trader Joe's."…
Panda Express workers called police over MAGA hat, customer says
A conservative vlogger claims Panda Express employees called police after he wore a MAGA hat inside a Washington state restaurant and gave a thumbs up.…
Trader Joe's workers shut down long-running checkout line rumor: 'Over-the-top friendliness'
CEO of Trader Joe's says employees are not trained to flirt with their customers, calling the persistent rumor a misinterpretation of the store's friendly culture.…
Perplexity Explains Why It’s Limiting Usage for Some Pro Accounts
The AI search engine has found fraudulent promo codes being used to access its paid tier.…
Turn inbound call recordings into structured JSON
Turn client CallRail recordings into structured proof: booked calls, lost calls, lead fit, CSR handling, objections, and exportable reporting fields.…
The LLM Looked Smart. The Metrics Disagreed
How To Create Concierge-Level Experiences In An AI-Fueled World
AI should enhance, not replace, human connection in customer experience. Learn how businesses can use AI to create concierge-level service.…
I’m tired of Verizon’s customer service, but is the grass any greener on the other side?
Truthfully, all the big carriers have seen a decline in customer service quality due to a variety of changes in the industry.…
Pixel 9a owner claims Google wanted to charge them nearly $300 for non-existent damage
A Pixel 9a owner had a particularly difficult time dealing with Google's support team after trying to fix an eSIM connectivity issue.…
EE couldn’t change pricey broadband and TV deal after my husband died
It cheerily addressed letters to my late spouse, and threatened penalties if he terminated his contract…