AI Impact: Companies Are Deploying AI. Few Can Prove It Works.
Many companies are adopting AI, but few can demonstrate measurable business outcomes from their investments. Leaders like GoTo's Rich Veldran emphasize shifting from AI experimentation to operationalization by tying AI initiatives to clear workflows and ROI. The real impact of AI lies in changing daily operations rather than simply deploying new tools.
- ▪GoTo CEO Rich Veldran states that most customer service calls at his company are now handled by AI, improving efficiency and allowing human agents to focus on complex issues.
- ▪Veldran argues that true AI value comes from embedding it into workflows to drive measurable outcomes, not just launching AI-powered features.
- ▪GoTo's research indicates many IT leaders are not effectively measuring the return on their AI investments.
- ▪AI is disrupting traditional IT services pricing models by reducing the need for large teams, challenging the assumption that effort equals value.
- ▪Industry leaders from CompTIA, ActiveState, and NASSCOM note that increased transparency and AI productivity are forcing a reevaluation of how services are priced.
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Editor's note: This is AI Impact, Newsweek's weekly newsletter where each week, we will explore how business leaders are unlocking real value through artificial intelligence.Tap or click here to get this newsletter delivered to your inbox.Signal CaptureSignals from the front lines of AI adoption Is AI Delivering Results or Just Activity? ...Is AI Delivering Results or Just Activity? By Adam MillsFrontline tasks are already being handled by AI in many companies. Proving that it’s delivering real results is the next test.“The mindset has to shift from experimentation to operationalization,” Rich Veldran, CEO of GoTo, told Newsweek.
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