Airline lives up to motto ‘we’re not happy until you’re not happy’
A reader recounts a six-month wait for Air Canada to respond to a baggage inquiry sent by postal mail, highlighting the airline's notoriously poor customer service. Another passenger criticizes Qantas for failing to notify them that their lost iPad had been located at Sydney Airport. Both letters illustrate significant lapses in communication and customer care from major airlines.
- ▪Air Canada took nearly six months to respond to a mailed customer inquiry about baggage handling during a layover in Vancouver.
- ▪The customer received an email apology stating the travel was complete and was offered a voucher, long after the issue occurred.
- ▪Qantas failed to contact a passenger for five days despite tracking showing their lost iPad was at Sydney Terminal 1, and later called after the item was already retrieved.
- ▪The passenger had to drive to the airport and pick up the iPad themselves without prior notification or reference number.
- ▪Both incidents reflect widespread customer service shortcomings experienced by travelers on international flights.
Opening excerpt (first ~120 words) tap to expand
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Excerpt limited to ~120 words for fair-use compliance. The full article is at SMH Traveller.