Amazon unveils a Copilot for all your apps
Amazon has launched a new AI-powered 'Copilot'-like service called Amazon Quick, designed to streamline workflows across multiple apps by using always-on context and proactive automation. The tool integrates with platforms like Google Workspace, Microsoft 365, Zoom, and Salesforce, and operates via a desktop app requiring only an email to start. Amazon also overhauled Amazon Connect, introducing four AI-driven 'teammate' services for supply chains, hiring, healthcare, and customer experience. The move puts Amazon in direct competition with Microsoft, Salesforce, and Google in the enterprise AI space.
- ▪Amazon Quick is a new AI service that automates tasks across apps like Microsoft 365, Google Workspace, Zoom, and Salesforce using a desktop app and email-based sign-up.
- ▪The service uses persistent context to understand user workflows and can perform actions like scheduling meetings autonomously.
- ▪Amazon Connect has been expanded into four AI agent-based services: Connect Decisions, Connect Talent, Connect Health, and Connect Customer AI.
- ▪Amazon emphasizes user control and security, citing AWS's long-standing cloud security track record despite concerns over constant AI monitoring.
- ▪The enterprise AI agent market is competitive, with similar offerings from Microsoft, Google, and Salesforce already in play.
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AI + ML Amazon unveils a Copilot for all your apps Retailer touts 'teammates' and always-on context as it muscles into an already crowded enterprise market Richard Speed and Matt Rosoff Tue 28 Apr 2026 // 17:06 UTC Amazon has announced two AI services pitched with typical techbro hyperbole, aimed at changing the way you work. The first is "a new experience" for Amazon Quick, taking direct aim at Microsoft Copilot and its ilk, only across a wide variety of software. It requires an email address to get started and a new desktop app that, in Amazon's words, "lives on your computer and connects directly to your work." No AWS account is needed, though it will need authentication with other services to get the most out of it.
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