Chinese AI model powering Airbnb's customer service agent that CEO Brian Chesky called 'fast and cheap' to use has landed the company in ‘trouble’
Airbnb is facing backlash after implementing a Chinese AI model for its customer service, which CEO Brian Chesky described as 'fast and cheap' to use. The move has raised concerns over data privacy, security, and reliance on foreign AI technology. While the company emphasizes efficiency, critics question the transparency and potential risks associated with the AI system's origin and operations.
Opening excerpt (first ~120 words) tap to expand
The TOI Tech Desk is a dedicated team of journalists committed to delivering the latest and most relevant news from the world of technology to readers of The Times of India. TOI Tech Desk’s news coverage spans a wide spectrum across gadget launches, gadget reviews, trends, in-depth analysis, exclusive reports and breaking stories that impact technology and the digital universe. Be it how-tos or the latest happenings in AI, cybersecurity, personal gadgets, platforms like WhatsApp, Instagram, Facebook and more; TOI Tech Desk brings the news with accuracy and authenticity.Read More
Excerpt limited to ~120 words for fair-use compliance. The full article is at Times of India — Top.
Discussion
0 commentsMore from Times of India — Top
