EE couldn’t change pricey broadband and TV deal after my husband died
A woman faced difficulties with EE after her husband's death, as the company continued to address letters to him and imposed high termination fees. Despite initial offers for a lower monthly rate, multiple customer service interactions led to confusion and unfulfilled promises. Eventually, after escalating the issue, she was placed on a more affordable plan and received a refund for the extra charges.
- ▪The woman discovered her late husband was paying £171 a month for their EE broadband and TV contract.
- ▪EE sent letters addressed to her deceased husband, threatening high termination fees.
- ▪After escalating the issue, she was finally offered a £44.99 deal and received a refund for extra charges.
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EE shops offer cheap deals – but it seemingly did not do the same after a reader’s husband died. Photograph: Marek Slusarczyk/AlamyView image in fullscreenEE shops offer cheap deals – but it seemingly did not do the same after a reader’s husband died. Photograph: Marek Slusarczyk/AlamyConsumer championsConsumer affairsEE couldn’t change pricey broadband and TV deal after my husband diedIt cheerily addressed letters to my late spouse, and threatened penalties if he terminated his contractAnna TimsTue 28 Apr 2026 02.00 EDTLast modified on Tue 28 Apr 2026 09.47 EDTSharePrefer the Guardian on GoogleAfter my husband died suddenly, I discovered he had been paying £171 a month for our EE broadband and TV contract.
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Excerpt limited to ~120 words for fair-use compliance. The full article is at The Guardian — World.
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