India’s first digital grievance redressal system for gig workers launched by Karnataka government
Karnataka has launched India's first digital grievance redressal system for gig workers, enabling them to formally report issues related to pay and working conditions. The system, developed by the Karnataka Platform-based Gig Workers’ Board and the Department of e-Governance, operates through the Integrated Public Grievance Redressal System (IPGRS) portal. This initiative aims to provide transparency and legal recourse for gig workers who previously lacked a formal dispute resolution mechanism.
- ▪The grievance redressal system is the first of its kind in India for platform-based gig workers.
- ▪Gig workers can file complaints about pay, working conditions, and disputes with technology aggregators via the IPGRS portal.
- ▪The system was developed by the Karnataka Platform-based Gig Workers’ Board in collaboration with the Department of e-Governance.
- ▪It establishes a formal channel for dispute resolution for a workforce that previously operated without legal safeguards.
Opening excerpt (first ~120 words) tap to expand
In a move to secure the rights of the growing platform-based labour force, the government of Karnataka has officially operationalised a specialised grievance redressal mechanism for platform-based gig workers. The mechanism — a first of its kind in India — has been developed by the Karnataka Platform-based Gig Workers’ Board in collaboration with the Department of e-Governance.With the new initiative coming into force, gig workers can now officially lodge grievances, including pay, working conditions, and platform-specific disputes, through the Integrated Public Grievance Redressal System (IPGRS) portal. This creates a formal bridge between the lakhs of gig workers in the State and the technology aggregators they serve.
…
Excerpt limited to ~120 words for fair-use compliance. The full article is at The Hindu — Top.
Discussion
0 commentsMore from The Hindu — Top
