More than 500,000 Lloyds and Halifax customers may have been affected by glitch
More than 500,000 Lloyds, Halifax, and Bank of Scotland customers may have been affected by a March IT glitch that exposed other users' transaction data, with over 6,000 receiving goodwill payments. The bank has paid out over £263,000 to affected customers, citing no increase in fraud or financial losses linked to the incident. Joint account holders who did not log in during the glitch were later identified as potentially impacted. Lloyds attributes the issue to a software defect from a routine update.
- ▪The IT glitch on 12 March allowed some customers to view other users' transaction data due to a software defect from an overnight update.
- ▪Lloyds has paid £201,000 to 5,250 customers and an additional £62,000 in goodwill to 1,625 others, averaging around £38 per person.
- ▪An additional 80,508 joint account holders were identified as potentially affected, even if they did not log in during the incident.
- ▪Lloyds reported no increase in fraud or confirmed financial losses among affected customers since the glitch occurred.
- ▪Payments are being made on a case-by-case basis under Lloyds’ 'distress and inconvenience' policy, not as formal compensation for financial harm.
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NewsUKHome NewsMore than 500,000 Lloyds and Halifax customers may have been affected by glitchMore than 6,000 people have now received paymentsAlbert Toth Tuesday 28 April 2026 14:46 BSTBookmarkCommentsGo to commentsBookmark popoverRemoved from bookmarksClose popover{"translations":{"comments":"Go to comments","share":"Share","copyLink":"Copy link","bookmark":"Bookmark","removeBookmark":"Remove bookmark"},"showComments":true,"showBookmark":true,"articleId":"b2966189","articleMeta":{"url":"https://www.independent.co.uk/news/uk/home-news/lloyds-halifax-bank-scotland-app-glitch-compensation-update-b2966189.html","title":"More than 500,000 Lloyds and Halifax customers may have been affected by glitch"}}Sir Keir Starmer calls for ‘joint effort’ with business on Iran war economic impactYour…
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