Salesforce launches Agentforce Operations to fix the workflows breaking enterprise AI

Enterprise AI teams are hitting a wall — not because their models can't reason, but because the workflows underneath them were never built for agents. Tasks fail, handoffs break, and the problem compounds as organizations push agents deeper into back-office systems. A new architectural layer is emerging to address it: workflow execution control planes that impose deterministic structure on processes agents are expected to run. One of the companies bringing this to the forefront is Salesforce, wi

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