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State’s small airports see drop in AAI customer satisfaction index survey

The Hindu Bureau· ·1 min read · 0 reactions · 0 comments · 3 views
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State’s small airports see drop in AAI customer satisfaction index survey
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The Hubballi airport, which secured a score of 4.96 in the previous survey, has secured a score of 4.93 in the latest survey. The Belagavi airport, which was ranked 11th in the previous survey, has been ranked ninth in the latest survey. The Kalaburgi airport has gone off the aviation map following the abrupt suspension of services by Star Airlines to and from Kalaburagi from October 15, 2025.The Mysuru airport saw the biggest drop in the rankings in the latest survey as it was ranked 34th among the 35 operational airports.

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Two of the four Airport Authority of India (AAI) Tier-II airports in Karnataka have seen a drop in the customer satisfaction rankings for the first six months of 2026.According to the AAI’s Customer Satisfaction Index of Airports for Round-I 2026 vis-a-vis Round-II 2025, in which 60 of the 63 AAI-run airports across the country were surveyed, the Hubbali airport was ranked sixth.In the previous ranking, the Hubbali airport was ranked fourth. The Hubballi airport, which secured a score of 4.96 in the previous survey, has secured a score of 4.93 in the latest survey. The Belagavi airport, which was ranked 11th in the previous survey, has been ranked ninth in the latest survey.

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