Tell HN: Claude account suspension after flagging duplicate billing
A user reported that their Claude account was suspended less than 24 hours after reporting duplicate billing and payment issues to Anthropic. The support bot initially acknowledged the charges as unauthorized and promised assistance with a refund, but the support case was later closed and became inaccessible. The user claims this is part of a broader pattern where accounts are suspended without clear explanation, especially when issues are escalated publicly.
- ▪The user was charged an extra $200 in their billing cycle, which the support bot classified as an unauthorized transaction.
- ▪Anthropic's support team initially offered to help cancel the subscription and issue a refund but later closed the case without resolution.
- ▪The user filed a new request and posted about the issue on Hacker News, after which their account was suspended within 24 hours.
- ▪Other users have reportedly experienced similar account suspensions after raising billing concerns.
- ▪The user expressed disappointment, noting their reliance on Claude for work despite the unresolved support issues.
Opening excerpt (first ~120 words) tap to expand
PSA, unsure about precise causation, but my Claude account was suspended less than 24 hours after flagging duplicate billing and payment irregularities to Anthropic.As I've documented here, I was charged an extra $200 this billing cycle, https://news.ycombinator.com/item?id=47954005 and Fin / Claude their support bot accepted that it was an “unauthorized transaction” and said Anthropic would assist with cancelling it, "Since this appears to be an unauthorized transaction that you didn't initiate, our team can help locate the specific subscription associated with this charge and assist with processing a refund and canceling the unauthorized subscription." but then the case was closed and 404'ed; "Thanks for reaching out. This conversation has been closed and is no longer monitored.
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Excerpt limited to ~120 words for fair-use compliance. The full article is at Ycombinator.