Thames Water apologises after £145,000 customer billing mistake
He then contacted his bank."As it was this morning, Adam had some bills he wanted to pay off his card and things that were due out of his account and everything was blocked. "It just seems that the billing is completely detached from reality."A Thames Water spokesperson said: "We apologise unreservedly to Mr Bainbridge and his family.
- ▪He then contacted his bank."As it was this morning, Adam had some bills he wanted to pay off his card and things that were due out of his account and everything was blocked.
- ▪"It just seems that the billing is completely detached from reality."A Thames Water spokesperson said: "We apologise unreservedly to Mr Bainbridge and his family.
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| Original publisher | BBC News — Business |
| Canonical URL | https://www.bbc.co.uk/news/articles/ck24j46424veo?at_medium=RSS&at_campaign=rss |
| Publication time | Thu, 01 Oct 2026 18:09:16 GMT |
| Retrieval time | 2026-10-01T18:12:32.136Z |
| Last seen | 2026-10-01T18:12:32.136Z |
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| Summary source text | contentText |
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| Cluster | B-Kv7_smTCb0 · 1 stories |
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Thames Water apologises after £145,000 customer billing mistakeImage source, Getty ImagesByThomas Espiner and Emer Moreau, Business reportersPublished2 minutes agoThames Water has apologised to a customer after trying to take £145,000 from his bank account due to a meter reading error by the company.Adam Bainbridge, a teacher from north London, discovered while routinely checking his accounts on Thursday morning that Thames had debited £145,562 from his bank account.His wife Julia told the PA news agency that Adam "got the shock of his life" and had trouble paying bills that morning as a result.Thames Water said the money had been returned to his account and that he had been offered "a gesture of goodwill".The company confirmed to BBC News that it had returned the money to Adam's account…
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