The metrics driving Verizon’s turnaround
Verizon is undergoing a transformation towards a more customer-focused and AI-driven model. The company reported its first positive net additions of postpaid phone subscribers since 2013, indicating improvements in customer retention and acquisition. Despite still facing challenges in the competitive market, Verizon's financial metrics show early signs of progress under new CEO Dan Schulman.
- ▪Verizon reported a net addition of 55,000 postpaid phone subscribers in Q1, its first positive result since 2013.
- ▪Customer churn improved to below 85 basis points in March, reversing previous upward trends.
- ▪Total operating revenue for Q1 was $34.4 billion, up 2.9% year-over-year, with adjusted EPS beating estimates at $1.28.
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| Original publisher | Fortune |
| Canonical URL | https://fortune.com/2026/04/28/the-metrics-driving-verizon-turnaround-ceo-schulman-cfo-skiadas/ |
| Publication time | Tue, 28 Apr 2026 11:44:17 +0000 |
| Retrieval time | 2026-04-28T12:09:31.908Z |
| Last seen | 2026-04-28T12:09:31.908Z |
| Headline source | Publisher (no WeSearch rewrite) |
| Excerpt source | publisher body |
| Excerpt method | First ~120 words (~800 chars) of extracted publisher body, fair-use limited. |
| Summary | WeSearch · cerebras-chat (WeSearch summarizer) |
| Summary source text | contentText |
| Citation coverage | Summary is a WeSearch-generated derivative; primary citation is the original publisher URL. |
| Cluster | 6q4RaWvBBsxP |
| Cluster logic | Grouped by semantic title/content similarity across sources within a rolling window. Same-publisher template collisions are excluded from coverage comparison. |
| Ranking reason | Story pages are not engagement-ranked. Hub feeds use recency, with optional source-diversified chronological ordering (cap consecutive stories per source). No personalized ranking. |
| Publisher visit | Yes — open original |
| Substitutes article? | No — link-out required for full text |
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| Indexing | May the item be indexed (stored, ranked, made findable)? | Allowed |
| Snippet | May a short excerpt of the publisher's text be shown? | Allowed |
| AI summary | May WeSearch generate its own short summary of the article? | Limited |
| Retrieval / RAG | May the content be exposed for third-party retrieval-augmented generation? | Not asserted |
| Model training | May the content be used to train AI models? | Not asserted |
| Commercial reuse | May the content be reused commercially? | Not permitted |
Basis: Derived from the published RSS/Atom feed. Contact: [email protected]. Reviewed: 2026-07-24.
Opening excerpt (first ~120 words) tap to expand
Good morning. Verizon is starting to show what happens when customer experience becomes a growth strategy.Recommended Video The telecom giant is in the midst of a multi-year transformation toward a leaner, AI-driven model. On the company’s Q1 earnings call Monday, Dan Schulman, chief executive since October, pointed to churn as “the clearest measure” of whether the company’s efforts are resonating. Verizon, No. 30 on the Fortune 500, reported its first positive first-quarter postpaid phone net adds since 2013—a net addition of 55,000 postpaid phone subscribers. Postpaid customers, who pay monthly bills under contract, are considered the most valuable because they carry the largest bills and are less likely to switch providers.
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Excerpt limited to ~120 words for fair-use compliance. The full article is at Fortune.
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