Truecaller clashes with India’s telecom regulator over anti-spam rules
The caller ID company says users are increasingly ignoring and blocking calls from India's dedicated business number series.
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Truecaller has opened a public fight with India’s telecom regulator over rules governing caller ID apps, saying the country’s anti-spam framework is making it harder to protect consumers from unwanted calls in its biggest market. On Wednesday, CEO Rishit Jhunjhunwala (pictured above) took to X to publicly challenge the Telecom Regulatory Authority of India (TRAI), accusing the watchdog of preventing Truecaller from displaying community-reported spam information for calls from the country’s dedicated 1400 and 1600 number series, a restriction he said had enabled abuse of those numbers and eroded trust in legitimate business calls.
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