Uber wants to answer the hotel industry’s most asked question. Now it’s integrating into 15,000 hotels globally
Uber is integrating its ride-hailing service into the operations of 15,000 hotels globally, aiming to streamline transportation for guests. This partnership with Mews allows hotel staff to book rides directly through their existing management systems. The integration not only enhances guest experience but also provides hotels with a new revenue stream from transportation services.
- ▪Uber has partnered with Mews to embed ride booking directly into hotel management systems.
- ▪The integration allows hotel staff to book Uber rides for guests in just a few clicks.
- ▪Hotels can now gain visibility into guest transportation and create additional revenue opportunities.
Opening excerpt (first ~120 words) tap to expand
Every hotel front desk in the world hears it, multiple times a day, in every language.Recommended Video “Can you call me a cab,” said Mike Coscetta, president of the hospitality property management service Mews. It’s “one of the most common sentences when you run hotel operations.” And so begins a long process that puts a substantial strain on the hotel industry. The receptionist calls a local provider, but the line is busy, or the wait is 40 minutes, or the driver takes a higher-paying fare and never shows. The guest grows frustrated. The staff member, already juggling six other things, is stuck playing dispatcher for a service the hotel doesn’t control, doesn’t profit from, and can’t guarantee. Uber thinks it can make that entire problem disappear.
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Excerpt limited to ~120 words for fair-use compliance. The full article is at Fortune.
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