Virgin Media fined £28m for preventing customers from cancelling contracts

Virgin Media fined £28m for preventing customers from cancelling contractsImage source, Getty ImagesByFaarea MasudBusiness reporterPublished8 July 2026, 06:59 BSTUpdated 11 minutes agoVirgin Media has been fined £28m for repeatedly preventing customers from cancelling contracts, Ofcom said. It said millions of phone calls from customers were "likely mishandled" over nearly a three-year period which prevented or delayed customer from switching to a better deal.The communications regulator said it found "deliberate call-dropping" tactics, as well as customers being put on hold "for no reason".The penalty was reduced by 30% given Virgin Media admitted its failing and agreed to settle the case, Ofcom added, but said the fine was still the largest ever under its consumer protection rules for…

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