Waymo Halts Freeway Operations, Stops Service in Some Cities Without Clearly Communicating What's Up
Waymo has recently suspended freeway operations in several major cities, leaving riders confused due to a lack of communication. The company also paused service in six southern cities following incidents involving flooding. Customers have turned to third-party forums for information as Waymo's official channels have not addressed these issues.
- ▪Waymo halted freeway driving in the Bay Area, Los Angeles, Miami, and Phoenix.
- ▪Service was suspended in Austin, Dallas, Houston, San Antonio, Atlanta, and Nashville due to flooding incidents.
- ▪Many riders learned about the service disruptions only through the app, which provided longer route times.
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Many Waymo riders have been encountering major issues with the robotaxi service this month—and they haven’t gotten much in the way of explanation from the Alphabet-owned firm.First, Waymo abruptly halted freeway driving in the Bay Area, Los Angeles, Miami, and Phoenix, barely six months after adding highway routing. Many riders reported that they only learned of this when Waymo’s app offered much longer routes than usual. In San Francisco, for example, PCMag’s Michael Kan saw the Waymo app quoting times from the middle of the city to San Francisco International Airport—a route for which we didn’t find Waymo that great even when freeways were enabled—as long as 1 hour and 33 minutes.
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Excerpt limited to ~120 words for fair-use compliance. The full article is at PCMag.
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