What benchmark would you build for “reply quality” in SDR generation? [D]
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Working on evaluating some AI-generated outbound (SDR-style emails along with follow-ups), and I’m running into a weird problem. Everyone talks about better personalisation or higher reply rates, but when you actually try to benchmark quality it gets messy fast. A few things we’ve looked at: a)reply rate (obvious, but noisy with a delayed signal) b)positive vs negative replies (hard to label cleanly at scale) c)factual accuracy about the prospect/company d)how much editing a human has to do befo
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