Which fast-food chain have Americans crowned the new champ? And what fan-favorite lost the throne?
In a study based on customer surveys, the sub chain scored 84 out of 100, overthrowing Chick-fil-A's score of 83.
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US News Which fast-food chain have Americans crowned the new champ? And what fan-favorite lost the throne? By Andrea Margolis, Fox News Published June 16, 2026, 10:29 a.m. ET See more of our coverage in your search results. Add The New York Post on Google Originally Published by: Ivy League student investigated after alleged antisemitic internship rejection Jelly Roll files for divorce from wife Bunnie Xo after almost a decade of marriage Great white shark Quint arrives at key seasonal habitat near Cape Cod America’s favorite fast-food chicken chain has been knocked from the top spot in a closely watched customer satisfaction ranking. Chick-fil-A, which topped the annual American Customer Satisfaction Index (ACSI) in 2025, fell to second place this year.
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