This bank CEO let his AI clone handle an earnings call — now he's signing an OpenAI deal
Customers Bank CEO Sam Sidhu revealed that an AI clone delivered his remarks during a recent earnings call, marking a potential first for public companies. The bank has signed a multiyear partnership with OpenAI to automate lending processes and improve efficiency. This initiative aims to enhance the bank's financial performance while positioning it as a leader in the adoption of AI in banking.
- ▪Sam Sidhu's AI clone delivered remarks during an earnings call, a first for public companies.
- ▪Customers Bank has partnered with OpenAI to automate lending and client onboarding.
- ▪The project aims to improve the bank's efficiency ratio from about 49% to the low 40s.
Opening excerpt (first ~120 words) tap to expand
Nearly half an hour into a conference call on Friday to discuss first-quarter results with analysts, Customers Bank CEO Sam Sidhu revealed something unusual — up until that point, he hadn't actually been speaking."The prepared remarks you heard on my behalf today were delivered by my AI clone, not read by me," Sidhu said, calling it a potential first for a public company earnings call. (Since publication, firms including DXC Technology have notified CNBC their executives have also utilized digital clones during earnings calls.) The point of the stunt, Sidhu said, was to underscore a broader shift happening as Customers Bank, a $25.9 billion asset lender catering to startups and small businesses, embraces artificial intelligence.Customers Bank has signed a multiyear partnership with OpenAI…
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