This bank CEO let his AI clone handle an earnings call — now he's signing an OpenAI deal
Customers Bank CEO Sam Sidhu revealed that an AI clone delivered his remarks during a recent earnings call, marking a potential first for public companies. The bank has signed a multiyear partnership with OpenAI to automate lending processes and improve efficiency. This initiative aims to enhance the bank's financial performance while positioning it as a leader in the adoption of AI in banking.
- ▪Sam Sidhu's AI clone delivered remarks during an earnings call, a first for public companies.
- ▪Customers Bank has partnered with OpenAI to automate lending and client onboarding.
- ▪The project aims to improve the bank's efficiency ratio from about 49% to the low 40s.
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| Original publisher | CNBC — Business |
| Canonical URL | https://www.cnbc.com/2026/04/27/openai-partners-with-customers-bank-in-push-to-automate-finance.html |
| Publication time | Tue, 28 Apr 2026 20:35:57 GMT |
| Retrieval time | 2026-04-28T20:39:39.784Z |
| Last seen | 2026-04-28T20:39:39.784Z |
| Headline source | Publisher (no WeSearch rewrite) |
| Excerpt source | publisher body |
| Excerpt method | First ~120 words (~800 chars) of extracted publisher body, fair-use limited. |
| Summary | WeSearch · cerebras-chat (WeSearch summarizer) |
| Summary source text | contentText |
| Citation coverage | Summary is a WeSearch-generated derivative; primary citation is the original publisher URL. |
| Cluster | None |
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| Ranking reason | Story pages are not engagement-ranked. Hub feeds use recency, with optional source-diversified chronological ordering (cap consecutive stories per source). No personalized ranking. |
| Publisher visit | Yes — open original |
| Substitutes article? | No — link-out required for full text |
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| Indexing | May the item be indexed (stored, ranked, made findable)? | Allowed |
| Snippet | May a short excerpt of the publisher's text be shown? | Allowed |
| AI summary | May WeSearch generate its own short summary of the article? | Limited |
| Retrieval / RAG | May the content be exposed for third-party retrieval-augmented generation? | Not asserted |
| Model training | May the content be used to train AI models? | Not asserted |
| Commercial reuse | May the content be reused commercially? | Not permitted |
Basis: Derived from the published RSS/Atom feed. Contact: [email protected]. Reviewed: 2026-07-24.
Opening excerpt (first ~120 words) tap to expand
Nearly half an hour into a conference call on Friday to discuss first-quarter results with analysts, Customers Bank CEO Sam Sidhu revealed something unusual — up until that point, he hadn't actually been speaking."The prepared remarks you heard on my behalf today were delivered by my AI clone, not read by me," Sidhu said, calling it a potential first for a public company earnings call. (Since publication, firms including DXC Technology have notified CNBC their executives have also utilized digital clones during earnings calls.) The point of the stunt, Sidhu said, was to underscore a broader shift happening as Customers Bank, a $25.9 billion asset lender catering to startups and small businesses, embraces artificial intelligence.Customers Bank has signed a multiyear partnership with OpenAI…
Excerpt limited to ~120 words for fair-use compliance. The full article is at CNBC — Business.
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