This bank CEO let his AI clone handle an earnings call — now he's signing an OpenAI deal
Customers Bank CEO Sam Sidhu revealed during an earnings call that his prepared remarks were delivered by an AI clone, marking a notable moment in banking's adoption of artificial intelligence. The bank has entered a multiyear partnership with OpenAI to embed engineers and automate core processes like lending and client onboarding. Sidhu aims to improve efficiency, reduce loan processing times, and boost financial performance without proportional staff increases. The collaboration may lead to co-developed AI solutions that OpenAI could offer to other financial institutions.
Opening excerpt (first ~120 words) tap to expand
Nearly half an hour into a conference call on Friday to discuss first-quarter results with analysts, Customers Bank CEO Sam Sidhu revealed something unusual — up until that point, he hadn't actually been speaking."The prepared remarks you heard on my behalf today were delivered by my AI clone, not read by me," Sidhu said, calling it a potential first for a public company earnings call. (Since publication, firms including DXC Technology have notified CNBC their executives have also utilized digital clones during earnings calls.) The point of the stunt, Sidhu said, was to underscore a broader shift happening as Customers Bank, a $25.9 billion asset lender catering to startups and small businesses, embraces artificial intelligence.Customers Bank has signed a multiyear partnership with OpenAI…
Excerpt limited to ~120 words for fair-use compliance. The full article is at CNBC — Business.
Discussion
0 commentsMore from CNBC — Business
