Waymo Drives Off with South Bay Man's Luggage
Di Jin, a Sunnyvale man, lost access to his luggage after a Waymo vehicle failed to open its trunk and drove away following his ride to San Jose Mineta Airport. Despite attempting to open the trunk manually and through the app, the car left without his belongings. Waymo offered to ship the luggage at Jin's expense or allow pickup via two free rides to their San Francisco depot, which he declined.
- ▪Di Jin's Waymo ride to San Jose Mineta Airport ended with the trunk failing to open, leaving his luggage inside as the car drove off.
- ▪Waymo's policy states it is not responsible for lost items, and the company asked Jin to pay for shipping or retrieve his luggage using two complimentary rides.
- ▪The trunk is supposed to open automatically when passengers exit, or can be opened via a button or the app, but none of these methods worked for Jin.
- ▪A similar incident occurred in San Francisco in April 2025, resulting in lost passenger belongings.
- ▪Jin continued his trip to San Diego without essential personal and work items after the incident.
Opening excerpt (first ~120 words) tap to expand
1 May 2026 / SF News / Leanne Maxwell Waymo Drives Off With South Bay Man’s Luggage After Trunk Fails to Open googletag.cmd.push(function() { googletag.display('sfist_regular'); }); A Sunnyvale man says the Waymo that took him to the airport neglected to open the trunk for him to retrieve his luggage before driving off. The company wants him to pay for shipping, or take two complimentary Waymo rides to the depot in SF to retrieve it.Di Jin said his first-ever Waymo ride to the San Jose Mineta Airport went pretty well Monday, until the car drove away with his luggage, as NBC Bay Area reports. Jin said when he exited the vehicle, he tried to open the trunk, but nothing happened when he pushed the button. Then the car drove off.
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